All orders placed on www.tatamifightwear.com are shipped from our warehouse in the United Kingdom. If shipping outside of the UK you may be liable for import duties and/or taxes. Any return or exchanges must be sent back to the United Kingdom at the customers expense (excluding the United Kingdom). Please see the section below on Returns and Exchanges. Any customer refusing to pay relevant import duties and taxes to their local authorities will have their order automatically returned to Tatami Fightwear. Tatami Fightwear reserve the right to remove all shipping and administrative costs from any refund due to the customer refusing delivery.
CANCELLATIONS, RETURNS AND EXCHANGES
The following sections about cancellation, returns and exchanges apply to all items bought online. Nothing in this Returns and Exchange Policy shall affect your legal rights (including your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). For more detailed information on your legal rights visit the Citizens Advice website at www.citizensadvice.uk or call 03454 04 05 06.
Cancellation before shipment
You may cancel any order free of charge and without giving any reason, provided that it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order by viewing your order detail on the website, or by contacting customer service. If the status of your order is "Processing" or "On Hold", we may still be able to cancel your order without cost. Please contact our Customer Service Line by selecting the appropriate number from the list at the bottom of this page, to check whether such cancellation is still possible. If cancellation was not possible, the products will be delivered to you, but you can refuse them upon delivery. The products will then be returned to us, and we will refund the purchase price of the order.
Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you (including any shipment charges).
Cancellation after shipment – legal cancellation rights
Tatami Fightwear respects applicable consumer protection laws, including (but not limited to):
the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which grants customers the right (among others) to withdraw from an online purchase and cancel all or part of an order, for whatever reason, within 14 working days (i.e. days other than Saturdays, Sundays or Public Holidays) after the day the item has been delivered; and
the UK Consumer Rights Act 2015 which gives customers certain rights (among others) in respect of defective or faulty goods.
Tatami Fightwear is committed to good customer service. Therefore, in the following sections Tatami Fightwear grants its customers rights which go beyond the minimum legal standards.
Returning an item if you are not satisfied with your purchase
Your complete satisfaction is important to Tatami Fightwear! If you are not satisfied with the products you ordered, you may cancel your order and return the products to us within 30 calendar days after delivery, without giving a reason.
To cancel your purchase within the thirty day period, you need to send us written cancellation notice (either via email or letter). Please refer to the list at the bottom of this page where you can select the appropriate address or e-mail address. Your cancellation notice must clearly specify which order(s) your cancellation relates to and which item(s) from such order(s) you wish to cancel.
Products should be returned in accordance with the ‘How do I return a product?’ section below. Tatami Fightwear reserves the right to refuse items that are returned after the 30 days period unless the items are defective or non-conforming, in which case see the ‘Returning defective or non-conforming items’ section below. Products that have been returned within the 30 day period will be refunded in full, together with the original shipment charges if the products were delivered to an address in the United Kingdom (original shipping charges for addresses outside the UK will not be refunded), as soon as possible (and in any event within 14 days of the return) and credited to your original form of payment. However, if you handle products in a way that damages them or diminishes their value (i.e. you handle them in a way that goes beyond what is reasonably necessary to allow you to establish their nature, characteristics and functioning) then Tatami Fightwear may withhold a part of your refund to cover that damage or loss of value. Any such withholding could be up to the full price of that product, if applicable.
Returning defective or non-conforming items.
How do I report a damaged product?
Tatami Fightwear uses several couriers to ship product(s) to our customers. Upon receipt of your merchandise, you should inspect the packaging. If it appears damaged, simply refuse shipment and the courier will return the merchandise back to us at no cost to you. If you discover that merchandise is damaged after you have received it you should notify us and return it in accordance with the ‘How do I return a product?’ section below. To ensure proper handling of damaged goods, please contact customer service to notify them that your shipment was damaged.
How do I report a defective product?
Tatami Fightwear stands behind its merchandise. If you determine the product you have purchased is defective, please contact customer service by selecting the appropriate means from the list at the bottom of this page, to discuss terms of replacing your defective merchandise.
Returning damaged or defective products
You can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order within a 6 month period after the products have been delivered to you. Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the items should be returned in accordance with the ‘How do I return a product?’ section below. Upon returning an item, please indicate the reason for your return and description of the defect. Returned items will be examined and any items found to be defective or faulty will be fully reimbursed, including the original shipment charges (but not including the return costs), in accordance with the ‘How do I return a product?’ section below.
However, we want to point out that Tatami Fightwear will not exchange or refund any items under this section which are not defective, faulty, described incorrectly, of unsatisfactory quality, or not in conformity with your order. Tatami Fightwear will also not exchange or refund any items which have been damaged after delivery (i.e. the issue or damage is not the result of a manufacturing fault). This applies to accidental, malicious and other wearer related damage.
Examples of accidental, malicious and wearer related damage include, but are not limited to:
Signs of misuse, excessive wear or inappropriate care.
Products (ie Gi's) washed by machine and dried by excessive heat.
Cut marks on stitching, seams or uppers.
Signs of extreme wear or damage.
Fabric that has been stained.
Material decomposition due to prolonged dampness/wetting.
PLEASE NOTE: Ladies sports bras are non-returnable.
How do I return or exchange a product?
Go to www.tatamifightwear.com and go to the returns section at the footer of the website.
Here at Tatami Fightwear we stand by our products 100% so if you feel you have the need to return any item because is is not suitable or faulty, rest assured you can shop with confidence.
Returned products should be in their original packaging where possible, and in an unused, resalable and undamaged condition and complete: e.g. jacket and pants should be included together. If possible do not remove tags or labels when you try on our products. If you ordered multiple items, you can return any of the items individually or in combination. Package your item(s) securely in a box, bag or carton that protects the merchandise, or wrap it well within its original container. Be certain to tape and seal the carton or bag.
All return items should be returned to Tatami Fightwear as soon as possible, and in any event within 14 days of notifying us that you wish to return that item to us (see below for our contact details for notifying us of any returns).
United Kingdom Returns
Follow the details above to bring up the item(s) on your order, proceed through the steps to complete your return request. Once we have received your request one of our team with the authorise the return and send you details of how you can get your FREE Royal Mail return label. Products should then be taken your local post office, where they will be returned to us from there. If all products are received in their original packaging and in a resalable condition we will refund the purchase price for the cancelled item(s), as well as the initial shipment charge if your total original order is returned. You will not be charged with the cost of the return shipment. Your original form of payment for your purchase will be credited.
International customers who wish to return items on their order are free to do so. You can book in your return by completing the form on the returns page. International customers are liable for all the return shipping costs to Tatami UK. We advise all customers to return products via a recordable or tracked means as we can not accept responsibility for items lost in return transit. When returning your order to us, you MUST make sure you keep your receipt which is proof of shipping. If you do not have this in the event of a missing parcel, we may not be able to refund or replace any of the items. When your return has been received we will examine it and can then process your refund. We will refund the whole of the original purchase amount minus the cost of the initial shipment charge if your total original order is returned. Your original form of payment for your purchase will be credited.
Alternatively, customers may return goods to us themselves. If you wish to return goods yourself please send your return item back to us via Special Delivery, Recorded Delivery or another courier method. We advise all customers to return products via a recordable or tracked means as we can not accept responsibility for items lost in return transit. When returning your order to us, you MUST make sure you keep your receipt which is proof of shipping. If you do not have this in the event of a missing parcel, we may not be able to refund or replace any of the items. Import duties and taxes paid on your order can not be refunded by Tatami Fightwear Ltd.